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Category: Customer Service

If you haven’t already read the articles about Maryam Nickoslast, I’ll sum it up. She returned a printer 7 years after buying it from Costco. 7 years. While Costco has a liberal and generous return policy the likes of which is virtually unpar…

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Every fall and spring, just before the high season of real estate kicks off, the news fills with a smattering of reports on the horrors of real estate or the naughtiness of agents themselves. Headlines like “Real Estate Agents Warned about Posting In…

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Tags : Media, News

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The Canadian economic landscape has changed a lot in the last two years, and its effect on local housing markets is still being sifted through. With lending rules tightening in 2017 and 2018, it’s made the process of buying houses more difficult, whi…

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Category: Real Estate Issues

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Buying or selling a house isn’t as simple as most people think. It’s kind of like defending yourself in court – sure, you can choose to go it alone, but the small print is blinding and the sheer thickness of the contracts needed is enough to send…

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Category: Customer Service

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More and more we’re becoming a consumer-driven society. Custom products. Convenience. Consumer-centric service and product development. The businesses who don’t walk to the beat of this new drum are the ones who will suffer. There are too many …

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Category: Buying a Home

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“First, we kill all the lawyers.” – William Shakespeare My client didn’t say it, but it’s a sentiment my client might have identified with after a lawyer’s oversight nearly cost him… He’d offered on a beautiful country property. There was ju…

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Category: Real Estate Issues

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There are agents that are ‘good enough’ (I guess), and then there are the pros. Often times it’s the difference between the duty of ‘good enough’ and the diligence of a passionate professional. The difference will cost you. A lot. And I’m not ta…

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Category: Buying a Home

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Every year – every single year these past 26 years – I get a call from two to three clients, each of them about to burst into tears. In every case, they’ve just bought a house and are about to close. All they have to do is acquire house insurance. Th…

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Category: Buying a Home

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At some point during the process of buying a condominium, you will face off with a 1-2 inch stack of papers, all of which are legally required and binding. And no, I’m not exaggerating the thickness of the stack. This is real, folks. It’s also rea…

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Category: Selling A Home

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We wear many hats, as real estate agents… contract-reader, negotiator, appraiser of value, inspector of properties, counsellor extraordinaire, and professional photographer. And we’re expected to be proficient at all of them. We’ve talked here abou…

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