Category List


Tag List

Bank approval (3)
Markets (9)
Value for your money (3)
Real Estate Law (2)
Cost of services (3)
personal (3)
Real Estate Mortgage Insurance (3)
Helpful Service (6)
winnipeg condo (3)
Volunteering (3)
Life Lease (9)
fraud (3)
Personal Care Home (3)
Real Estate Photography (1)
Property Maintenance (3)
CMA (3)
Reviews (3)
Responsible Pet Care (3)
buyer representation (9)
Sellers (6)
Home Buyer Representation (3)
Legal Pitfalls (5)
Due diligence (6)
Environmentally responsible (3)
Relocating (3)
Residential Tenancies (6)
mentorship (3)
Wants (3)
Market Evaluation (9)
Market (6)
Comparative Market Analysis (3)
Pet Care (12)
Customer Satisfaction (12)
mortgage pre-approval (6)
Friendships (3)
Property Pictures (3)
Wills and Estates (6)
Market Report (3)
Health (3)
Deposit (6)
credit unions (3)
Insurance (3)
agent resources (3)
Downsizing (9)
investing (3)
Income Tax (3)
Customer Care (1)
Buy (6)
Smart Home (3)
Being Helpful (3)
Maple Leaf Foods (3)
Home Security (1)
Homes Winnipeg (4)
Gen-x (1)
Experience (1)
Rehab (3)
Vegan (3)
Re-marriage (3)
shelter (3)
Alcohol Addiction (3)
Real Estate Negotating (6)
Stress test (3)
Dementia (3)
Winnipeg Life Lease (6)
Appraisal (3)
Home Automation (1)
Real Estate Winnipeg (60)
professionalism (12)
Real Estate Photos (3)
Artificial Intelligence (1)
Risk (3)
Service (6)
Mortgage approval (6)
Financing (3)
Real Estate Business (18)
Integrity (3)
News (4)
For sale by owner (3)
Problem Solving (3)
Safety (3)
Death (9)
Capital Gains (6)
Pride in work (1)
realtor winnipeg (9)
Excellent Service (3)
FAQ (6)
Hiring a Lawyer (1)
Homelessness (3)
Lawsuit (3)
Life Insurance (4)
Needs (3)
Buying A Home (62)
Home insurance (1)
Real Estate Advertising (3)
Aging (3)
Fsbo (12)
Representing Friends (3)
Misrepresentation (3)
Winnipeg properties (18)
Relationships (3)
Mortgage (9)
Security (9)
christmas (3)
Flipping (3)
Encroachments (1)
Real Estate (117)
Tenants (6)
Education (4)
New Homes (3)
marketing (12)
Not so funny experiences (3)
Buying a home, Fear, Nervous, Patience, Real Estate Help (6)
winnipeg real estate agent (66)
Private sales (6)
Winnipeg Realtors (51)
Customer care (15)
Property Features (3)
Jeff Stern (6)
CREA (3)
Media (4)
Internet Security (3)
Online Reviews (3)
Blended families (3)
Listening (3)
New mortgage rules (3)
Aging in place (3)
home inspection (13)
Buying (15)
Estate (3)
Pre-approved Mortgage (6)
Helping People (6)
Pet Loss (3)
executrix (3)
United Airlines (3)
Effective Copy (3)
Social Media (6)
condominiums (10)
Manitoba Condos (6)
Open House (9)
Investor (3)
Pets (9)
Public Shaming (3)
Fees (3)
Communication (1)
Cat rescue (6)
Renting (6)
Relocation (3)
Animal Rescue (9)
Assisted living (3)
Technology (1)
PR (3)
Working for friends (3)
Real Estate Appraisal (3)
buy house winnipeg (3)
Choosing a Lawyer (1)
Last will and testament (3)
Property Value (3)
Inheritance (6)
Socializing (3)
Bereavement (3)
Ethics (3)
Financial planning (3)
Mortgage Insurance (1)
Mortgage Life Insurance (1)
philanthropy (6)
Vegetarian Lifestyle (3)
Advertising (6)
Private selling (9)
winnipeg realtor (7)
Nervous (2)
Patience (2)
Zoning Issues (1)
A day in the life of a realtor (3)
Real Estate FAQs (9)
Customer expectation (8)
Landlord (6)
Real Estate Help (2)
Winnipeg Real Estate (55)
Land Survey (1)
Manitoba Securities Commission,Manitoba Real Estate Association, Real Estate Agent, Real Estate Licence (3)
Alzheimer's (3)
co-signer (3)
Condominium (12)
Real Estate Industry (36)
Market Forecast (6)
Recovery (3)
Sell (9)
Cats (6)
Manitoba (3)
Customer Reviews (3)
Home features (4)
Advice (3)
Jeff Stern REALTOR (6)
Manitoba Condominium (3)
Disclosure (3)
Renting a home (9)
Buyer Agent (6)
Fear (2)
Manitoba Life Leases (3)
Hybrid (3)
Real Estate Market (16)
Ad Writing (3)
Winnipeg (27)
Drunk Driving (3)
real estate agent winnipeg (6)
real estate marketing (7)
Professional Behaviour (3)
Homestead Rights (1)
Anti-Social (6)
Selling A Home (44)
Consumer Advocacy (3)
Knowledge (1)
Pet adoption (6)
Tesla (3)
client resources (3)
Selling (15)
Responsible Pet Ownership (3)
Choosing a home inspector (1)
winnipeg house for sale (3)
(15)
Divorce (3)
Grow-op (3)
executor (3)
Manitoba Real Estate (9)
Lawyer (5)
Condominium Act (1)
Animal care (9)
Buyers (6)
real estate ads (3)
seniors (12)
Hoarding (3)
Retirement (9)
Mental Illness (3)
Impaired Driving (3)
Will (6)
banks (3)
Impaired Drivers (3)
Comparable Market Analysis (3)
FAQs (9)
Fiduciary duty (3)
winnipeg real estat (3)
Commission (3)
negotiation (3)
Estate planning (6)
Bequests (6)
Closing costs (3)
Addictions (6)
gift letter (3)
Womens Shelter (3)
Condos (15)
Prices (4)
Listing Photos (3)
Agents (6)
Public Relations (3)
Customer Service (57)
Realtor (24)
Homestead (1)
Real Estate Tips (24)
Real estate advice (3)
Offer to Purchase (3)
Funny experiences (3)

Blog Search




Category: Customer Service

  If you haven’t already read the articles about Maryam Nickoslast, I’ll sum it up. She returned a printer 7 years after buying it from Costco.   7 years. While Costco…
If you haven’t already read the articles about Maryam Nickoslast, I’ll sum it up. She returned a printer 7 years after buying it from Costco. 7 years. While Costco has a liberal and generous return policy the likes of which is virtually unparallel… http://jeffstern.com/index.php/knowledge-base/woman-who-was-banned-costco-and-empowering-lesson-business-real-estate-agents/


View Post


Category: Customer Service

  More and more we’re becoming a consumer-driven society. Custom products. Convenience. Consumer-centric service and product development. The businesses who don’t walk…
More and more we’re becoming a consumer-driven society. Custom products. Convenience. Consumer-centric service and product development. The businesses who don’t walk to the beat of this new drum are the ones who will suffer. There are too many optio… http://jeffstern.com/index.php/knowledge-base/amazon-case-study-anatomy-excellent-customer-experience/


View Post


Category: Customer Service

  I recently headed in for an MRI to check in on an old shoulder injury that was acting up. This is the same injury that left me drugged up in a sling all those years ago,…
I recently headed in for an MRI to check in on an old shoulder injury that was acting up. This is the same injury that left me drugged up in a sling all those years ago, standing in front of a saleswoman who handed me a measuring tape to size up the fridg… http://jeffstern.com/index.php/knowledge-base/sonny-cabbie-and-our-ride-mri/


View Post
Tags : Customer care


Category: Customer Service

    My car was in the shop for three days. I needed a replacement, so called a car rental place to arrange for one. I’m a tall guy with a mammoth torso. If I don’t…
My car was in the shop for three days. I needed a replacement, so called a car rental place to arrange for one. I’m a tall guy with a mammoth torso. If I don’t get a spacious vehicle, my legs go comatose. I hit my head on stuff every stinking time I … http://jeffstern.com/index.php/knowledge-base/how-mammoth-guy-ended-tiny-car-three-days/


View Post


Category: Customer Service

  You might not guess it to look at me, I’m kind of a hippie at heart. I love cats, avoid eating meat, zealously advocate for higher industry standards, and I also love…
You might not guess it to look at me, I’m kind of a hippie at heart. I love cats, avoid eating meat, zealously advocate for higher industry standards, and I also love love. (But who doesn’t?) I also care about the environment – and I don’t mean ar… http://jeffstern.com/index.php/knowledge-base/why-i-almost-bought-tesla-and-what-torpedoed-deal/


View Post


Category: Customer Service

I needed a real estate agent. Which was weird, because I AM a real estate agent. As my wife Cheryl and I were looking into our future though, we envisioned a nice…
I needed a real estate agent. Which was weird, because I AM a real estate agent. As my wife Cheryl and I were looking into our future though, we envisioned a nice vacation home in the States. Maybe somewhere that doesn’t get -40 in winter. So I got … http://jeffstern.com/index.php/knowledge-base/time-i-was-customer-needing-real-estate-agent/


View Post


Category: Customer Service

   Recently, during a business call, a fellow business owner and I discussed whether or not it was worth paying more to get better quality products or services. He…
Recently over a business call, a fellow business owner and I discussed whether or not it was worth paying more to get better quality products or service. He commented: “Jeff, the thing is, if you get what you paid for, you’ll forget what you paid.” … http://jeffstern.com/index.php/knowledge-base/if-you-get-what-you-paid-youll-forget-what-you-paid/


View Post


Category: Customer Service

“Shut the hell up” “Are you seriously bitching about something so trivial…?” “Omg… the world is coming to an end” These are the comments evoked by my pumpkin…
“Shut the hell up” “Are you seriously bitching about something so trivial…?” “Omg… the world is coming to an end” These are the comments evoked by my pumpkin spice latte experience. The nerve that I would dare speak of such an experience. How d… http://jeffstern.com/index.php/knowledge-base/how-pumpkin-spice-latte-experience-tim-hortons-provoked-face/


View Post


Category: Customer Service

  I admit it. I cozied up next to my wife on the couch so together we could watch the shopping channel. In my defense, it was an accident. I was flipping channels…
I admit it. I cozied up next to my wife on the couch so together we could watch the shopping channel. In my defense, it was an accident. I was flipping channels and got sucked in. They were selling something I was planning on buying anyway. Before I… http://jeffstern.com/index.php/knowledge-base/confessions-infomercial-buyer-when-stable-men-want-go-postal/


View Post
Tags :


Category: Customer Service

    There are too many of them. An excess of moments when a store clerk sighs and eye rolls before reluctantly assisting a customer. Of moments where a customer…
There are too many of them. An excess of moments when a store clerk sighs and eye rolls before reluctantly assisting a customer. Of moments where a customer dares interrupt an employee’s day by needing anything, and is treated like dirt in return. … http://jeffstern.com/index.php/knowledge-base/why-customer-service-isnt-dead-after-all/


View Post


Category: Customer Service

    Once upon a time my family of five had one phone. As in, the five of us shared a single phone. We had to wait for our turn to use it. That meant if my sister…
Once upon a time my family of five had one phone. As in, the five of us shared a single phone. We had to wait for our turn to use it. That meant if my sister was chatting up a whirlwind with her best friend, Mom, Dad, and the rest of us could not ma… http://jeffstern.com/index.php/knowledge-base/world-gen-xers-will-never-know/


View Post


Category: Customer Service

  I’d been seeing him for years.  My doctor had always been attentive and knowledgeable, and we’d had many good conversations over the years of appointments. So I…
I’d been seeing him for years. My doctor had always been attentive and knowledgeable, and we’d had many good conversations over the years of appointments. So I was shocked at this most recent visit when he said he was thinking of leaving because of … http://jeffstern.com/index.php/knowledge-base/bad-reviews-may-send-doctor-packing/


View Post


Category: Customer Service

Why do both excellent and horrifying customer service make headlines? Because service matters.   To all of us.   While most of us haven't been subjected to…
Why do both excellent and horrifying customer service make headlines? Because service matters. To all of us. While most of us haven't been subjected to the extreme and abusive treatment that poor doctor received from United Airlines wh… http://jeffstern.com/index.php/knowledge-base/you-deserve-more-how-stop-putting-crummy-service/


View Post


Category: Customer Service

Remember when United Airlines broke Dave Carroll’s guitar and refused to pay for it? After Carroll paid a $1200 repair bill, he chased United Airlines for months…
Remember when United Airlines broke Dave Carroll’s guitar and refused to pay for it? After Carroll paid a $1200 repair bill, he chased United Airlines for months for an apology, reimbursement, or any attention at all. They refused to pay for the damage… http://jeffstern.com/index.php/knowledge-base/united-airlines-they-dont-just-break-guitars-anymore/


View Post


Category: Customer Service

  Manitobans hate to overpay for services, don’t we? We hunt for a deal and ask around for references for a cheap painter. We ask our Facebook friends if they know of a…
Manitobans hate to overpay for services, don’t we? We hunt for a deal and ask around for references for a cheap painter. We ask our Facebook friends if they know of a local backyard mechanic. But you know what I have never heard? People asking … http://jeffstern.com/index.php/knowledge-base/hiring-cheap-labor-and-what-surprisingly-hairy-painter-taugh/


View Post


Category: Customer Service

 It's a love hate with Amazon, isn't it? Traditional bookstores love to blame them for the demise of our precious local bookstores. The internet giant is a big bully, after…
It's a love hate with Amazon, isn't it? And we love to blame them for the demise of our precious local bookstores. The internet giant is a big bully, after all, who mercilessly chokes out the little guy. Or so we like to think. But the flounderin… http://jeffstern.com/index.php/knowledge-base/real-reason-bookstores-will-die-and-what-realtors-can-learn/


View Post


Category: Customer Service

  I’m not above boycotts. I’ve got a few of my own going on. For example, there is a certain big-box Canadian hardware store in our neighborhood I swore to never set…
I’m not above boycotts. I’ve got a few of my own going on. For example, there is a certain big-box Canadian hardware store in our neighborhood I swore to never set my feet in again. I’m also not a stranger to doing weird things to reward excellen… http://jeffstern.com/index.php/knowledge-base/boycotts-and-loyalty-weird-things-we-do-good-service/


View Post


Category: Customer Service

“We need you to sell our house … and then help us buy two more.”  I’d helped him and his wife buy their house decades before. Now, he explained, they were splitting and…
“We need you to sell our house … and then help us buy two more.” I’d helped him and his wife buy their house decades before. Now, he explained, they were splitting and needed to sell. ...On my way to meet them to list their house, I couldn’t stop … http://jeffstern.com/index.php/knowledge-base/why-i-turned-away-client-lost-two-commissions-and-would-do-i/


View Post
Tags :


Category: Customer Service

   At 9 months young and very low kilometres, it still had that new-car smell. The hybrid car had been previously owned, but it had been granted Certified Pre-Owned. Their…
At 9 months young and low kilometres, it still had that new-car smell. The hybrid car had been previously owned, but it had been granted as a Certified Pre-Owned Vehicle. Their stringent verification process was trustworthy, so I drove away with confi… http://jeffstern.com/index.php/knowledge-base/when-pros-get-it-wrong/


View Post


Category: Customer Service

On a recent trip to the states, we met some friends at a little Italian restaurant. It was a charming place. The wooden tables were covered with white linens. The arched…
None of us had seen anything like it. Every time she left our table, we would lean our heads together and whisper about how professional and amazing she was. We felt like we were both her best friends and also her regal leaders to whom she was honored… http://jeffstern.com/index.php/knowledge-base/why-our-table-tipped-our-waitress-nearly-100/


View Post

« Previous 12 Next »

Back to top

©2017 Jeff Stern, All rights reserved.

Admin Login