Category List


Tag List

Relocation (3)
Online Real Estate (3)
Animal care (9)
Reviews (3)
Homestead Rights (3)
Media (6)
Drunk Driving (3)
Investor (3)
Winnipeg (27)
Helpful Service (9)
Reserve Fund Study (3)
Real Estate Business (18)
Condominium Act (9)
Market Evaluation (9)
Personal Care Home (3)
Winnipeg Real Estate (57)
Disclosure (3)
personal (3)
Stress test (3)
Customer Reviews (3)
Communication (3)
banks (3)
Sell (9)
agent resources (3)
Hybrid (3)
Relationships (3)
Last will and testament (3)
Renting (5)
Automation (3)
Impaired Drivers (3)
Working for friends (3)
Vegan (3)
winnipeg real estat (3)
Choosing a home inspector (3)
News (6)
Ad Writing (3)
Professional Behaviour (3)
Anti-Social (5)
Sellers (6)
philanthropy (6)
Will (6)
Manitoba Securities Commission,Manitoba Real Estate Association, Real Estate Agent, Real Estate Licence (3)
Market (6)
Needs (3)
executrix (3)
Inheritance (9)
Advertising (6)
Vegetarian Lifestyle (3)
condominiums (17)
fraud (3)
Tenants (6)
Home features (6)
Conflict of Interest (1)
Home insurance (3)
Social Media (5)
Wants (3)
Friendships (3)
personal service (3)
Real Estate Law (6)
Death (8)
Buying a Condo (3)
Selling a Condo (3)
Financial planning (6)
Residential Tenancies (6)
Income Tax (3)
Due diligence (15)
Land Survey (3)
mentorship (3)
Listing Photos (3)
Pet adoption (9)
Pet Care (15)
Problem Solving (3)
Manitoba (3)
Prices (6)
Bank approval (3)
Condominium (17)
negotiation (3)
seniors (15)
Pride in work (3)
Patience (3)
home inspection (15)
Service (6)
Real Estate Tips (24)
Property Value (3)
Jeff Stern REALTOR (6)
Manitoba Condos (6)
investing (6)
Offer to Purchase (3)
Winnipeg Life Lease (6)
Security (9)
Hoarding (3)
shelter (3)
Risk (3)
Hiring a Lawyer (3)
winnipeg condo (3)
Markets (9)
Being Helpful (3)
Winnipeg Realtors (51)
Referrals (1)
Knowledge (3)
Life Lease (8)
Integrity (3)
Mortgage Life Insurance (3)
Flipping (3)
Aging (3)
Buyer Agent (6)
Volunteering (3)
Dementia (3)
Fear (3)
marketing (12)
Winnipeg properties (18)
Socializing (3)
Impaired Driving (3)
real estate marketing (9)
Mortgage (9)
(15)
mortgage pre-approval (6)
Mental Health (3)
Property Maintenance (3)
Ethics (3)
Downsizing (8)
Choosing a Lawyer (3)
Health (3)
Public Relations (3)
Fsbo (11)
Selling (15)
Estate planning (6)
Customer expectation (12)
Private selling (8)
Animal Rescue (15)
Tesla (3)
Addictions (6)
executor (3)
Helping People (6)
Dimentia (3)
Renting a home (8)
Education (6)
Manitoba Condominium (3)
Value for your money (3)
Property Pictures (3)
CREA (3)
Safety (4)
Artificial Intelligence (3)
Real Estate Industry (36)
Buyers (6)
FAQs (9)
Real Estate Negotating (6)
Rehab (3)
Market Forecast (6)
Re-marriage (3)
Buy (6)
Maple Leaf Foods (3)
Recovery (3)
Womens Shelter (3)
winnipeg real estate agent (66)
Customer Service (72)
gift letter (3)
Mortgage approval (6)
Blended families (3)
AI (3)
Comparative Market Analysis (3)
Cost of services (3)
Real estate advice (3)
real estate agent winnipeg (6)
Condos (20)
New mortgage rules (3)
Responsible Pet Ownership (3)
Closing costs (3)
Grow-op (3)
Real Estate Photos (3)
Excellent Service (3)
Alzheimer's (3)
realtor winnipeg (9)
Misrepresentation (3)
For sale by owner (3)
Lawyer (9)
Not so funny experiences (3)
Estate (3)
Private sales (5)
Divorce (3)
Market Report (3)
Home Buyer Representation (3)
PR (3)
Appraisal (3)
Real Estate Market (18)
Jeff Stern (6)
Technology (3)
Financing (3)
credit unions (3)
Realtor (24)
Buying A Home (62)
Bereavement (3)
Real Estate Photography (3)
Aging in place (3)
Customer Satisfaction (18)
winnipeg realtor (9)
Bequests (6)
Real Estate FAQs (9)
Open House (10)
Home Security (3)
Comparable Market Analysis (3)
Real Estate (117)
Agents (6)
Mental Illness (3)
Customer Care (3)
Commission (3)
co-signer (3)
Real Estate Mortgage Insurance (3)
Responsible Pet Care (3)
Assisted living (3)
Gen-x (3)
Deposit (6)
client resources (3)
Pets (9)
Consumer Advocacy (3)
Legal Pitfalls (12)
Encroachments (3)
Homestead (3)
Experience (3)
Smart Home (3)
real estate ads (3)
Landlord (6)
Environmentally responsible (3)
Relocating (3)
Manitoba Real Estate (9)
Mortgage Insurance (3)
Selling A Home (48)
New Homes (3)
Retirement (8)
Cat rescue (9)
Capital Gains (6)
Fiduciary duty (3)
Customer care (24)
Home Automation (3)
Buying a home, Fear, Nervous, Patience, Real Estate Help (6)
Fees (3)
Lawsuit (3)
Alcohol Addiction (3)
Effective Copy (3)
Wills and Estates (5)
Real Estate Winnipeg (60)
Representing Friends (3)
Life Insurance (6)
A day in the life of a realtor (3)
Real Estate Advertising (3)
Homes Winnipeg (6)
Cats (9)
Property Features (3)
Nervous (3)
Funny experiences (3)
Real Estate Appraisal (3)
Homelessness (3)
FAQ (6)
Insurance (3)
Pet Loss (3)
Power of Attorney (3)
Manitoba Life Leases (3)
Advice (3)
CMA (3)
Pre-approved Mortgage (6)
Zoning Issues (3)
Public Shaming (3)
christmas (3)
Buying (15)
Real Estate Help (3)
Listening (6)
United Airlines (3)
Online Reviews (3)
buy house winnipeg (3)
buyer representation (9)
professionalism (12)
Internet Security (3)
winnipeg house for sale (3)

Blog Search




Category: Customer Service

  I’ve spotted a ‘hole in the market’ – something every business used to offer, but that has virtually disappeared from the customer service landscape. The thing is,…
I’ve spotted a ‘hole in the market’ – something every business used to offer, but that has virtually disappeared from the customer service landscape. The thing is, consumers want it, but no one is offering it as part of their service. It sounds like a … http://jeffstern.com/index.php/blog/personal-touch-advantage-what-your-business-can-offer-no-one-doing/


View Post


Category: Customer Service

  Black Friday was drawing near, and impulse was about to lead me into a mistake. The sale was so big and the offer so tempting, I was defenseless against its powers.…
Black Friday was drawing near, and impulse was about to lead me into a mistake. The sale was so big and the offer so tempting, I was defenseless against its powers. My office vacuum had gone kaput that week, and I’d been on the hunt for replacement … http://jeffstern.com/index.php/blog/after-300-years-customer-service-they-couldnt-figure-out-postal-strikes-might-affect-their-customers-object-lesson-real-estate/


View Post


Category: Customer Service

As leaders, managers, and business owners, it’s challenging to get our staff to go the extra mile to deliver excellent, let alone quality or sometimes, adequate customer…
As leaders, managers, and business owners, it’s challenging to get our staff to go the extra mile to deliver excellent, let alone quality or sometimes, adequate customer service. We hear whispers about staff saying things to our clientele like, “sorry, I … http://jeffstern.com/index.php/blog/2-ways-empower-your-staff-deliver-heightened-customer-experiences/


View Post


Category: Customer Service

  If you haven’t already read the articles about Maryam Nickoslast, I’ll sum it up. She returned a printer 7 years after buying it from Costco.   7 years. While Costco…
If you haven’t already read the articles about Maryam Nickoslast, I’ll sum it up. She returned a printer 7 years after buying it from Costco. 7 years. While Costco has a liberal and generous return policy the likes of which is virtually unparallel… http://jeffstern.com/index.php/blog/woman-who-was-banned-costco-and-empowering-lesson-business-real-estate-agents/


View Post


Category: Customer Service

  More and more we’re becoming a consumer-driven society. Custom products. Convenience. Consumer-centric service and product development. The businesses who don’t walk…
More and more we’re becoming a consumer-driven society. Custom products. Convenience. Consumer-centric service and product development. The businesses who don’t walk to the beat of this new drum are the ones who will suffer. There are too many optio… http://jeffstern.com/index.php/blog/amazon-case-study-anatomy-excellent-customer-experience/


View Post


Category: Customer Service

  I recently headed in for an MRI to check in on an old shoulder injury that was acting up. This is the same injury that left me drugged up in a sling all those years ago,…
I recently headed in for an MRI to check in on an old shoulder injury that was acting up. This is the same injury that left me drugged up in a sling all those years ago, standing in front of a saleswoman who handed me a measuring tape to size up the fridg… http://jeffstern.com/index.php/blog/sonny-cabbie-and-our-ride-mri/


View Post
Tags : Customer care


Category: Customer Service

    My car was in the shop for three days. I needed a replacement, so called a car rental place to arrange for one. I’m a tall guy with a mammoth torso. If I don’t…
My car was in the shop for three days. I needed a replacement, so called a car rental place to arrange for one. I’m a tall guy with a mammoth torso. If I don’t get a spacious vehicle, my legs go comatose. I hit my head on stuff every stinking time I … http://jeffstern.com/index.php/blog/how-mammoth-guy-ended-tiny-car-three-days/


View Post


Category: Customer Service

  You might not guess it to look at me, I’m kind of a hippie at heart. I love cats, avoid eating meat, zealously advocate for higher industry standards, and I also love…
You might not guess it to look at me, I’m kind of a hippie at heart. I love cats, avoid eating meat, zealously advocate for higher industry standards, and I also love love. (But who doesn’t?) I also care about the environment – and I don’t mean ar… http://jeffstern.com/index.php/blog/why-i-almost-bought-tesla-and-what-torpedoed-deal/


View Post


Category: Customer Service

I needed a real estate agent. Which was weird, because I AM a real estate agent. As my wife Cheryl and I were looking into our future though, we envisioned a nice…
I needed a real estate agent. Which was weird, because I AM a real estate agent. As my wife Cheryl and I were looking into our future though, we envisioned a nice vacation home in the States. Maybe somewhere that doesn’t get -40 in winter. So I got … http://jeffstern.com/index.php/blog/time-i-was-customer-needing-real-estate-agent/


View Post


Category: Customer Service

   Recently, during a business call, a fellow business owner and I discussed whether or not it was worth paying more to get better quality products or services. He…
Recently over a business call, a fellow business owner and I discussed whether or not it was worth paying more to get better quality products or service. He commented: “Jeff, the thing is, if you get what you paid for, you’ll forget what you paid.” … http://jeffstern.com/index.php/blog/if-you-get-what-you-paid-youll-forget-what-you-paid/


View Post


Category: Customer Service

“Shut the hell up” “Are you seriously bitching about something so trivial…?” “Omg… the world is coming to an end” These are the comments evoked by my pumpkin…
“Shut the hell up” “Are you seriously bitching about something so trivial…?” “Omg… the world is coming to an end” These are the comments evoked by my pumpkin spice latte experience. The nerve that I would dare speak of such an experience. How d… http://jeffstern.com/index.php/blog/how-pumpkin-spice-latte-experience-tim-hortons-provoked-face/


View Post


Category: Customer Service

  I admit it. I cozied up next to my wife on the couch so together we could watch the shopping channel. In my defense, it was an accident. I was flipping channels…
I admit it. I cozied up next to my wife on the couch so together we could watch the shopping channel. In my defense, it was an accident. I was flipping channels and got sucked in. They were selling something I was planning on buying anyway. Before I… http://jeffstern.com/index.php/blog/confessions-infomercial-buyer-when-stable-men-want-go-postal/


View Post
Tags :


Category: Customer Service

    There are too many of them. An excess of moments when a store clerk sighs and eye rolls before reluctantly assisting a customer. Of moments where a customer…
There are too many of them. An excess of moments when a store clerk sighs and eye rolls before reluctantly assisting a customer. Of moments where a customer dares interrupt an employee’s day by needing anything, and is treated like dirt in return. … http://jeffstern.com/index.php/blog/why-customer-service-isnt-dead-after-all/


View Post


Category: Customer Service

    Once upon a time my family of five had one phone. As in, the five of us shared a single phone. We had to wait for our turn to use it. That meant if my sister…
Once upon a time my family of five had one phone. As in, the five of us shared a single phone. We had to wait for our turn to use it. That meant if my sister was chatting up a whirlwind with her best friend, Mom, Dad, and the rest of us could not ma… http://jeffstern.com/index.php/blog/world-gen-xers-will-never-know/


View Post


Category: Customer Service

  I’d been seeing him for years.  My doctor had always been attentive and knowledgeable, and we’d had many good conversations over the years of appointments. So I…
I’d been seeing him for years. My doctor had always been attentive and knowledgeable, and we’d had many good conversations over the years of appointments. So I was shocked at this most recent visit when he said he was thinking of leaving because of … http://jeffstern.com/index.php/blog/bad-reviews-may-send-doctor-packing/


View Post


Category: Customer Service

Why do both excellent and horrifying customer service make headlines? Because service matters.   To all of us.   While most of us haven't been subjected to…
Why do both excellent and horrifying customer service make headlines? Because service matters. To all of us. While most of us haven't been subjected to the extreme and abusive treatment that poor doctor received from United Airlines wh… http://jeffstern.com/index.php/blog/you-deserve-more-how-stop-putting-crummy-service/


View Post


Category: Customer Service

Remember when United Airlines broke Dave Carroll’s guitar and refused to pay for it? After Carroll paid a $1200 repair bill, he chased United Airlines for months…
Remember when United Airlines broke Dave Carroll’s guitar and refused to pay for it? After Carroll paid a $1200 repair bill, he chased United Airlines for months for an apology, reimbursement, or any attention at all. They refused to pay for the damage… http://jeffstern.com/index.php/blog/united-airlines-they-dont-just-break-guitars-anymore/


View Post


Category: Customer Service

  Manitobans hate to overpay for services, don’t we? We hunt for a deal and ask around for references for a cheap painter. We ask our Facebook friends if they know of a…
Manitobans hate to overpay for services, don’t we? We hunt for a deal and ask around for references for a cheap painter. We ask our Facebook friends if they know of a local backyard mechanic. But you know what I have never heard? People asking … http://jeffstern.com/index.php/blog/hiring-cheap-labor-and-what-surprisingly-hairy-painter-taugh/


View Post


Category: Customer Service

 It's a love hate with Amazon, isn't it? Traditional bookstores love to blame them for the demise of our precious local bookstores. The internet giant is a big bully, after…
It's a love hate with Amazon, isn't it? And we love to blame them for the demise of our precious local bookstores. The internet giant is a big bully, after all, who mercilessly chokes out the little guy. Or so we like to think. But the flounderin… http://jeffstern.com/index.php/blog/real-reason-bookstores-will-die-and-what-realtors-can-learn/


View Post


Category: Customer Service

  I’m not above boycotts. I’ve got a few of my own going on. For example, there is a certain big-box Canadian hardware store in our neighborhood I swore to never set…
I’m not above boycotts. I’ve got a few of my own going on. For example, there is a certain big-box Canadian hardware store in our neighborhood I swore to never set my feet in again. I’m also not a stranger to doing weird things to reward excellen… http://jeffstern.com/index.php/blog/boycotts-and-loyalty-weird-things-we-do-good-service/


View Post

« Previous 12 Next »

Back to top

©2017 Jeff Stern, All rights reserved.

Admin Login