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Category: Customer Service

Remember when United Airlines broke Dave Carroll’s guitar and refused to pay for it? After Carroll paid a $1200 repair bill, he chased United Airlines for months fo…
Remember when United Airlines broke Dave Carroll’s guitar and refused to pay for it? After Carroll paid a $1200 repair bill, he chased United Airlines for months for an apology, reimbursement, or any attention at all. They refused to pay for the damage… http://jeffstern.com/index.php/blog/united-airlines-they-dont-just-break-guitars-anymore/


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