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Blog Search




Category: On Raising Industry Standards

  One of the biggest frustrations agents deal with is being used. Sometimes it happens innocently – someone is legitimately shopping for a new home and calls a property’s…
One of the biggest frustrations agents deal with is being used. Sometimes it happens accidentally – someone is legitimately shopping for a new home and calls a property’s listing agent. They do this with every listing, end up talking to multiple agents… http://jeffstern.com/index.php/knowledge-base/how-agents-can-avoid-wasting-money-and-working-free/


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Category: Community

  Everyone knows asbestos is nasty stuff. They don’t know all the why and how behind it, but they know to avoid it. What most people don’t know though, is that the…
Everyone knows asbestos is nasty stuff. They don’t know all the why and how behind it, but they know to avoid it. What most people don’t know though, is that the Canadian government talks out of both sides of their mouth about it. On one hand, th… http://jeffstern.com/index.php/knowledge-base/what-canadas-asbestos-cover-means-your-house-and-your-kids/


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Category: Selling A Home

It was another vague, anonymous email. In response to a listing on realtor.ca, someone wanted information. “I want more information on this property.” That…
It was another vague, anonymous email. In response to a listing on realtor.ca, someone wanted information. “I want more information on this property.” That was the whole inquiry. No name, no phone number, not even a question. And it happens… http://jeffstern.com/index.php/knowledge-base/never-be-bullied-again-how-deal-real-estate-agents/


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Category: Buying a Home

Time was running out. The condo documents were scheduled to arrive, and the day was nearly over. They were in the process of buying a condo in another province.…
Time was running out. The condo documents were scheduled to arrive, and the day was nearly over. They were in the process of buying a condo in another province. Condo documents must be sent to the buyer for their review and approval before the purch… http://jeffstern.com/index.php/knowledge-base/why-purolator-paid-them-and-why-more-businesses-should-do/


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Category: Buying a Home

It used to be a grow-op, and I just helped my clients buy it. I normally wouldn’t even consider going near such a property, much less agree to transact one, but this…
It used to be a grow-op, and I just helped my clients buy it. I normally wouldn’t even consider going near such a property, much less agree to transact one, but this one was special... http://jeffstern.com/index.php/knowledge-base/it-was-grow-op-and-i-just-helped-my-clients-buy-it/


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Category: On Raising Industry Standards

  My wife and I recently returned from a trip to the states.  Going through customs can be an interesting experience. Customs officers have more power than the police, and…
...He grunted something about the short number probably being right, and then sighed heavily to indicate what a big annoying intrusion I was being. Several unsavory words wanted to leap from my mouth and give the guy a verbal pounding. I fumed at the u… http://jeffstern.com/index.php/knowledge-base/how-take-charge-your-bad-day-and-customs-officer-hated-every/


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Category: The Real Estate Business

  Tim Hortons may be on its way out, but not for the reason you think. You might already know Tim Hortons, a Canadian icon, was sold to the US. And sure, that’s…
Tim Hortons may be on its way out, but not for the reason you think. You might already know Tim Hortons, a Canadian icon, was sold to the US. And sure, that’s disturbing. It’s comparable in my mind to selling the parliament building to China. But th… http://jeffstern.com/index.php/knowledge-base/why-tim-hortons-might-disappear-blockbuster-lesson-customer/


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Category: Customer Service

      What I’m about to tell you is embarrassing.   But I’ll say it anyway, because I learned something from it and maybe you will too.   Years and…
What I’m about to tell you is embarrassing. But I’ll say it anyway, because I learned something from it and maybe you will too. http://jeffstern.com/index.php/knowledge-base/what-egg-mcmuffin-incident-taught-me-about-business/


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Category: Buying a Home

A woman contacted me wanting to buy a house. She had been my employee decades earlier, and wanted to work with me. There was just one problem. She wanted to be in her new…
In their excitement to find a new home, buyers often forget about how involved the process is. They fall in love with a house and even try to skip important steps in the process just to get it. It costs them money, pain, and can even ruin the very deal th… http://jeffstern.com/index.php/knowledge-base/hurry-buy-house-you-need-know-average-timeline-shop-live/


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Category: Buying a Home

“Our winters and long and harsh – I MUST have a garage.” He folded his arms across his chest. “No two ways about it”. He would move to a smaller home, forfeiting a bedroom and…
“Our winters and long and harsh – I MUST have a garage.” He folded his arms across his chest. “No two ways about it”. He would move to a smaller home, forfeiting a bedroom and bathroom to get that garage. Once the winter passed though, the reality of … http://jeffstern.com/index.php/knowledge-base/he-fell-love-house-feature-and-it-cost-him-and-how-avoid-pit/


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Category: Customer Service

We haven’t had customer service since the 70s. If you’re over fifty, you’re probably nodding right now, knowing just what I mean. If you’re under fifty, you might think…
We haven’t had customer service since the 70s. If you’re over fifty, you’re probably nodding right now, knowing just what I mean. If you’re under fifty, you might think I’m stating the obvious, because you’ve been short-changed into believing customer … http://jeffstern.com/index.php/knowledge-base/confessions-consumer-two-exciting-escapades-and-valuable-les/


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Category: Life Lines for New Agents

They would go far, I could tell.   All the signs were there.   The young professional couple had done things smartly right from start to finish. Not only were…
They would go far, I could tell. All the signs were there. The young professional couple had done things smartly right from start to finish. Not only were their careers humming along, and their finances in top shape so they could buy their first hom… http://jeffstern.com/index.php/knowledge-base/why-some-people-always-succeed/


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Category: Buying a Home

The number of pitfalls for buyers and sellers seems countless. Here’s another one to avoid. A past client planned to sell his home and buy another. He had gone to the…
The number of pitfalls for buyers and sellers seems countless. Here’s another one to avoid. (...) There are two ways you can protect yourself – the easy way, and the hard way. http://jeffstern.com/index.php/knowledge-base/how-his-mortgage-broker-nearly-ruined-his-deal-and-how-prote/


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Category: The Real Estate Business

The real estate industry is an odd blend of bricks-and-mortar buy and sell, and psychological counseling.  As real estate agents, we see people in the best moments of their…
The real estate industry is an odd blend of bricks-and-mortar buy and sell, and psychological counseling. As real estate agents, we see people in the best moments of their lives, and at their absolute gut-wrenching worst. Sometimes the combination of emo… http://jeffstern.com/index.php/knowledge-base/its-never-just-house-92-year-olds-story-will-tug-your-heart/


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Category: The Real Estate Market

Last week we talked about how the market impacts your own sale or purchase. This week I want to arm you with some specific insights into the current market. Before we do…
Last week we talked about how the market impacts your own sale or purchase. This week I want to arm you with some specific insights into the current market. http://jeffstern.com/index.php/knowledge-base/market-alert-snapshot-winnipegs-june-market/


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Category: Selling A Home

 Photo courtesy of IdeaGo at freedigitalphotos.net Marketing Real Estate Is Like Marketing Bubblegum Well marketing a home is not actually like marketing bubblegum, but…
Marketing Real Estate Is Like Marketing Bubblegum, well not actually like marketing bubblegum, but both are products of a sort. How can you make your home stand out to potential home buyers? http://jeffstern.com/index.php/knowledge-base/marketing-real-estate-marketing-bubblegum/


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Category: Selling A Home

  This grand old real estate industry overflows with its own little oddities. Some of them are unfortunate oversights that need revision, and others are just funny.  I was…
This grand old real estate industry overflows with its own little oddities. Some of them are unfortunate oversights that need revision, and others are just funny. I was thinking about private sellers this week, and how the process of selling one’s own… http://jeffstern.com/index.php/knowledge-base/4-ways-selling-your-home-selling-book/


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Category: Selling A Home

Sellers of news do love their wolf-cry and doomsday alarms, don’t they? With recent headlines declaring an overpriced market here, and a buyer’s booming market there and bubble…
With recent headlines declaring an overpriced market here, and a buyer’s booming market there, it’s hard to see through the fog of contradicting “news”... http://jeffstern.com/index.php/knowledge-base/dont-let-media-hype-hijack-your-goals/


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Category: The Real Estate Business

While everyone scrambles to find Secret Santa presents, the business owner also wonders how much to give, to whom, and how much it will all cost. And what kind of gift would…
Customer appreciation can look like a lot of things. It need not be a grand gesture though, or an expensive gift. This is what clients really want... http://jeffstern.com/index.php/knowledge-base/what-your-clients-want-christmas/


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Category: The Real Estate Business

  In this slightly slowed market, wrought with questions and worry, it’s probably timely to talk about valuations. The balancing market will mean balanced valuations too. The…
In this slightly slowed market, wrought with questions and worry, it's probably timely to talk about how that affects your house value. (Just don't shoot the messenger...) http://jeffstern.com/index.php/knowledge-base/whats-your-house-worth-dont-shoot-messenger/


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