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Category: On Raising Industry Standards

People in the service industry don’t realize how much power they hold. At times, they hold the consumer’s life in their hands. Scary thought, when you consider the epide…
People in the service industry don’t realize how much power they hold. At times, they hold the consumer’s life in their hands. Scary thought, when you consider the epidemic of indifference in service… Tire shops, food service, vehicle repair, med… http://jeffstern.com/index.php/blog/their-crappy-service-could-have-killed-me/


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Category: On Raising Industry Standards

  I guess I’ve always been a weirdo.  Little did I know how useful it would be in real estate. It started for me in childhood. Maybe it had to do with the noxious fumes I…
I guess I’ve always been a weirdo. Little did I know how useful it would be in real estate. It started for me in childhood. Maybe it had to do with the noxious fumes I inhaled while melting styrofoam. My adulthood weirdness centers squarely on m… http://jeffstern.com/index.php/blog/how-being-weirdo-has-been-key-my-success/


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Category: Customer Service

   At 9 months young and very low kilometres, it still had that new-car smell. The hybrid car had been previously owned, but it had been granted Certified Pre-Owned. Their s…
At 9 months young and low kilometres, it still had that new-car smell. The hybrid car had been previously owned, but it had been granted as a Certified Pre-Owned Vehicle. Their stringent verification process was trustworthy, so I drove away with confi… http://jeffstern.com/index.php/blog/when-pros-get-it-wrong/


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Category: Life Lines for New Agents

It happened again. You arrived at the restaurant to meet with a potential client. You’ve prepared white papers and a special info packet for her, maybe even put in an hour or …
It happened again. You arrived at the restaurant to meet with a potential client. You’ve prepared white papers and a special info packet for them, maybe even put in an hour or more of research based on what was said on the phone. You’re eager and hopeful… http://jeffstern.com/index.php/blog/free-consultations-are-they-worth-it/


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Category: Buying a Home

      I recently shared this video on my Facebook page, and thought it was worth discussing in more detail. Mortgage Life Insurance is meant to offer peace of mind. More and …
More and more, banks are offering mortgage life insurance. Banks - not insurance companies. The result has been that “Most people pay the premiums and think they're covered. But some have discovered - when it… http://jeffstern.com/index.php/blog/four-dangers-bank-sold-mortgage-insurance-and-how-escape/


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Category: Selling A Home

Sellers of news do love their wolf-cry and doomsday alarms, don’t they? With recent headlines declaring an overpriced market here, and a buyer’s booming market there and bubble …
With recent headlines declaring an overpriced market here, and a buyer’s booming market there, it’s hard to see through the fog of contradicting “news”... http://jeffstern.com/index.php/blog/dont-let-media-hype-hijack-your-goals/


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Category: On Raising Industry Standards

  I meet a lot of agents. Time and time again, I notice what the best ones have in common. You probably wouldn’t guess it. Of course, once I tell you, you’ll think it’s obvi…
I meet a lot of agents. Time and time again, I notice what the best ones have in common. You probably wouldn’t guess it. Of course, once I tell you, you’ll think it’s obvious. So allow me to stall with a story. A Tale of Two Salesmen... http://jeffstern.com/index.php/blog/best-real-estate-agents-have-one-thing-common-it-might-surpr/


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Category: The Real Estate Business

  The new Condominium Act came into effect Feb. 1, 2015, and it’s a doozy, folks.  The previous 34-section act has now ballooned to over 300 sections.  This massive rewrite has…
The new Condominium Act took effect Feb 1, 2015, and it's a doozy, folks! Join me for a quick walk through of the Good, the Weird, and the Ugly. http://jeffstern.com/index.php/blog/new-condo-act-good-weird-and-ugly/


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Category: The Real Estate Business

After teaching a few more courses this year for the Manitoba Real Estate Association (MREA) and WinnipegREALTORS (WRA), I have to say again how much I love it. The most heartw…
Many new agents will skip off into their future, only to fail in the first 1- 5 years. These 3 reasons are why. The good news is, it is completely avoidable. http://jeffstern.com/index.php/blog/why-many-real-estate-agents-will-fail-their-first-year/


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Category: The Real Estate Business

  In this slightly slowed market, wrought with questions and worry, it’s probably timely to talk about valuations. The balancing market will mean balanced valuations too. The d…
In this slightly slowed market, wrought with questions and worry, it's probably timely to talk about how that affects your house value. (Just don't shoot the messenger...) http://jeffstern.com/index.php/blog/whats-your-house-worth-dont-shoot-messenger/


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Category: The Real Estate Business

There’s been a paradigm shift in marketing, which clearly divides old and new schools of thought.  The old way of marketing required aggressive, captive audience advertising. I…
There's a paradigm shift going on in the realm of marketing. Old and new schools of thought are being revealed - which one are you? How can you jump on board the new way? http://jeffstern.com/index.php/blog/marketing-paradigm-shift-and-how-climb-board/


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Category: The Real Estate Business

As Real Estate Agents, we are always on the clock – our actions represent us and our industry as a whole. We are a walking business card and vision statement. Every crummy tip we …
Real Estate agents are always on the clock - our actions represent us. We are a walking business card and vision statement. What would change if your actions were being noted by someone who is considering hiring you? http://jeffstern.com/index.php/blog/two-things-business-people-will-never-know/


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