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Category: Customer Service

As leaders, managers, and business owners, it’s challenging to get our staff to go the extra mile to deliver excellent, let alone quality or sometimes, adequate customer…
As leaders, managers, and business owners, it’s challenging to get our staff to go the extra mile to deliver excellent, let alone quality or sometimes, adequate customer service. We hear whispers about staff saying things to our clientele like, “sorry, I … http://jeffstern.com/index.php/blog/2-ways-empower-your-staff-deliver-heightened-customer-experiences/


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Category: The Real Estate Business

      Back in my days as a newbie, I eagerly jumped at any opportunity to get in front of buyers. Thankfully, an experienced colleague was willing to train me in…
Back in my days as a newbie, I eagerly jumped at any opportunity to get in front of buyers. Thankfully, an experienced colleague was willing to train me in exchange for manning her open houses. I was so excited to go to those open houses for her. Even … http://jeffstern.com/index.php/blog/agents-only-how-make-effective-use-open-houses/


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Category: On Raising Industry Standards

When people call me for information on a property, I often make two discoveries: The first is that I’m not the only agent they’ve spoken to. The second is that I…
When people call me for information on a property, I often make two discoveries: The first is that I’m not the only agent they’ve spoken to. The second is that I am the only agent who has ever asked them a simple question. Their response: su… http://jeffstern.com/index.php/blog/how-real-estate-agents-should-really-be-helping-people/


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