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Category: Customer Service

  More and more we’re becoming a consumer-driven society. Custom products. Convenience. Consumer-centric service and product development. The businesses who don’t walk…
More and more we’re becoming a consumer-driven society. Custom products. Convenience. Consumer-centric service and product development. The businesses who don’t walk to the beat of this new drum are the ones who will suffer. There are too many optio… http://jeffstern.com/index.php/knowledge-base/amazon-case-study-anatomy-excellent-customer-experience/


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Category: Customer Service

  I recently headed in for an MRI to check in on an old shoulder injury that was acting up. This is the same injury that left me drugged up in a sling all those years ago,…
I recently headed in for an MRI to check in on an old shoulder injury that was acting up. This is the same injury that left me drugged up in a sling all those years ago, standing in front of a saleswoman who handed me a measuring tape to size up the fridg… http://jeffstern.com/index.php/knowledge-base/sonny-cabbie-and-our-ride-mri/


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Tags : Customer care


Category: Customer Service

  You might not guess it to look at me, I’m kind of a hippie at heart. I love cats, avoid eating meat, zealously advocate for higher industry standards, and I also love…
You might not guess it to look at me, I’m kind of a hippie at heart. I love cats, avoid eating meat, zealously advocate for higher industry standards, and I also love love. (But who doesn’t?) I also care about the environment – and I don’t mean ar… http://jeffstern.com/index.php/knowledge-base/why-i-almost-bought-tesla-and-what-torpedoed-deal/


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Category: Customer Service

“Shut the hell up” “Are you seriously bitching about something so trivial…?” “Omg… the world is coming to an end” These are the comments evoked by my pumpkin…
“Shut the hell up” “Are you seriously bitching about something so trivial…?” “Omg… the world is coming to an end” These are the comments evoked by my pumpkin spice latte experience. The nerve that I would dare speak of such an experience. How d… http://jeffstern.com/index.php/knowledge-base/how-pumpkin-spice-latte-experience-tim-hortons-provoked-face/


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Category: On Raising Industry Standards

When people call me for information on a property, I often make two discoveries: The first is that I’m not the only agent they’ve spoken to. The second is that I…
When people call me for information on a property, I often make two discoveries: The first is that I’m not the only agent they’ve spoken to. The second is that I am the only agent who has ever asked them a simple question. Their response: su… http://jeffstern.com/index.php/knowledge-base/how-real-estate-agents-should-really-be-helping-people/


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Category: Customer Service

    There are too many of them. An excess of moments when a store clerk sighs and eye rolls before reluctantly assisting a customer. Of moments where a customer…
There are too many of them. An excess of moments when a store clerk sighs and eye rolls before reluctantly assisting a customer. Of moments where a customer dares interrupt an employee’s day by needing anything, and is treated like dirt in return. … http://jeffstern.com/index.php/knowledge-base/why-customer-service-isnt-dead-after-all/


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Category: Customer Service

    Once upon a time my family of five had one phone. As in, the five of us shared a single phone. We had to wait for our turn to use it. That meant if my sister…
Once upon a time my family of five had one phone. As in, the five of us shared a single phone. We had to wait for our turn to use it. That meant if my sister was chatting up a whirlwind with her best friend, Mom, Dad, and the rest of us could not ma… http://jeffstern.com/index.php/knowledge-base/world-gen-xers-will-never-know/


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