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Category: Customer Service

  More and more we’re becoming a consumer-driven society. Custom products. Convenience. Consumer-centric service and product development. The businesses who don’t walk…
More and more we’re becoming a consumer-driven society. Custom products. Convenience. Consumer-centric service and product development. The businesses who don’t walk to the beat of this new drum are the ones who will suffer. There are too many optio… http://jeffstern.com/index.php/knowledge-base/amazon-case-study-anatomy-excellent-customer-experience/


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Category: Customer Service

  You might not guess it to look at me, I’m kind of a hippie at heart. I love cats, avoid eating meat, zealously advocate for higher industry standards, and I also love…
You might not guess it to look at me, I’m kind of a hippie at heart. I love cats, avoid eating meat, zealously advocate for higher industry standards, and I also love love. (But who doesn’t?) I also care about the environment – and I don’t mean ar… http://jeffstern.com/index.php/knowledge-base/why-i-almost-bought-tesla-and-what-torpedoed-deal/


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Category: Customer Service

“Shut the hell up” “Are you seriously bitching about something so trivial…?” “Omg… the world is coming to an end” These are the comments evoked by my pumpkin…
“Shut the hell up” “Are you seriously bitching about something so trivial…?” “Omg… the world is coming to an end” These are the comments evoked by my pumpkin spice latte experience. The nerve that I would dare speak of such an experience. How d… http://jeffstern.com/index.php/knowledge-base/how-pumpkin-spice-latte-experience-tim-hortons-provoked-face/


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Category: Customer Service

    There are too many of them. An excess of moments when a store clerk sighs and eye rolls before reluctantly assisting a customer. Of moments where a customer…
There are too many of them. An excess of moments when a store clerk sighs and eye rolls before reluctantly assisting a customer. Of moments where a customer dares interrupt an employee’s day by needing anything, and is treated like dirt in return. … http://jeffstern.com/index.php/knowledge-base/why-customer-service-isnt-dead-after-all/


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Category: Customer Service

    Once upon a time my family of five had one phone. As in, the five of us shared a single phone. We had to wait for our turn to use it. That meant if my sister…
Once upon a time my family of five had one phone. As in, the five of us shared a single phone. We had to wait for our turn to use it. That meant if my sister was chatting up a whirlwind with her best friend, Mom, Dad, and the rest of us could not ma… http://jeffstern.com/index.php/knowledge-base/world-gen-xers-will-never-know/


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Category: Customer Service

  I’d been seeing him for years.  My doctor had always been attentive and knowledgeable, and we’d had many good conversations over the years of appointments. So I…
I’d been seeing him for years. My doctor had always been attentive and knowledgeable, and we’d had many good conversations over the years of appointments. So I was shocked at this most recent visit when he said he was thinking of leaving because of … http://jeffstern.com/index.php/knowledge-base/bad-reviews-may-send-doctor-packing/


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