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Blog Search




Category: The Real Estate Business

  Another real estate agent has died, thanks to the vulnerability of working alone in an empty house. The 33 year old Annapolis agent was alone in an empty model home,…
Another real estate agent has died, thanks to the vulnerability of working alone in an empty house. The 33 year old Annapolis agent was alone in an empty model home, when he met a violent end. Someone came in, murdered him right there in his workplace,… http://jeffstern.com/index.php/blog/open-houses-public-invitation-thieves-and-murderers/


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Tags : Open House, Safety


Category: stories

  She first got my attention with her Dodge Hemi high performance purr. My wife Cheryl and I were at Craig Street Cats, serving as volunteers, as usual. Cheryl was down…
She first got my attention with her Dodge Hemi high performance purr. My wife Cheryl and I were at Craig Street Cats, serving as volunteers, as usual. Cheryl was down the hall in one room, and I was just walking into one of the rooms to give some love … http://jeffstern.com/index.php/blog/cat-rescue-spotlight-hemmies-story/


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Category: Customer Service

  I’ve spotted a ‘hole in the market’ – something every business used to offer, but that has virtually disappeared from the customer service landscape. The thing is,…
I’ve spotted a ‘hole in the market’ – something every business used to offer, but that has virtually disappeared from the customer service landscape. The thing is, consumers want it, but no one is offering it as part of their service. It sounds like a … http://jeffstern.com/index.php/blog/personal-touch-advantage-what-your-business-can-offer-no-one-doing/


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Category: Personal Growth

  This is Hemmie, my newest Purr Therapist.  I’ll share his rescue story in a separate post, but for now, I just wanted to share something with you that’s really been on my…
If you’ve read this blog or my Facebook feed for longer than five minutes, you know my wife Cheryl and I are zealously passionate about cats, particularly rescuing cats, and have a number of feline family members as a result. What you might not know thoug… http://jeffstern.com/index.php/blog/purr-therapy-its-thing/


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Category: Customer Service

  Black Friday was drawing near, and impulse was about to lead me into a mistake. The sale was so big and the offer so tempting, I was defenseless against its powers.…
Black Friday was drawing near, and impulse was about to lead me into a mistake. The sale was so big and the offer so tempting, I was defenseless against its powers. My office vacuum had gone kaput that week, and I’d been on the hunt for replacement … http://jeffstern.com/index.php/blog/after-300-years-customer-service-they-couldnt-figure-out-postal-strikes-might-affect-their-customers-object-lesson-real-estate/


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