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Category: Customer Service

“Shut the hell up” “Are you seriously bitching about something so trivial…?” “Omg… the world is coming to an end” These are the comments evoked by my pumpkin sp…
“Shut the hell up” “Are you seriously bitching about something so trivial…?” “Omg… the world is coming to an end” These are the comments evoked by my pumpkin spice latte experience. The nerve that I would dare speak of such an experience. How d… http://jeffstern.com/index.php/blog/how-pumpkin-spice-latte-experience-tim-hortons-provoked-face1/


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Category: On Raising Industry Standards

When people call me for information on a property, I often make two discoveries: The first is that I’m not the only agent they’ve spoken to. The second is that I a…
When people call me for information on a property, I often make two discoveries: The first is that I’m not the only agent they’ve spoken to. The second is that I am the only agent who has ever asked them a simple question. Their response: su… http://jeffstern.com/index.php/blog/how-real-estate-agents-should-really-be-helping-people/


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Category: Selling A Home

    What is your house really worth? Short answer: It depends. A lot of people see your house differently. As the seller, you see it differently than anyone. The buy…
What is your house really worth? Short answer: It depends. A lot of people see your house differently. As the seller, you see it differently than anyone. The buyer, appraisers, lenders, and real estate agents, all see your home’s value from a partic… http://jeffstern.com/index.php/blog/your-homes-value-really-eye-beholder/


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