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Category: Customer Service

    Once upon a time my family of five had one phone. As in, the five of us shared a single phone. We had to wait for our turn to use it. That meant if my sister …
Once upon a time my family of five had one phone. As in, the five of us shared a single phone. We had to wait for our turn to use it. That meant if my sister was chatting up a whirlwind with her best friend, Mom, Dad, and the rest of us could not ma… http://jeffstern.com/index.php/blog/world-gen-xers-will-never-know/


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Category: Customer Service

  I’d been seeing him for years.  My doctor had always been attentive and knowledgeable, and we’d had many good conversations over the years of appointments. So I wa…
I’d been seeing him for years. My doctor had always been attentive and knowledgeable, and we’d had many good conversations over the years of appointments. So I was shocked at this most recent visit when he said he was thinking of leaving because of … http://jeffstern.com/index.php/blog/bad-reviews-may-send-doctor-packing/


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Category: Selling A Home

When preparing to sell, it’s the first question people ask. “What’s my house worth?” But it’s not really what they’re asking at all. People don’t care so much abou…
When preparing to sell, it’s the first question people ask. “What’s my house worth?” But it’s not really what they’re asking at all. People don’t care so much about what the value is in the current market and how it compares to similar properties… http://jeffstern.com/index.php/blog/whats-my-house-worth-warning-might-blow-your-mind/


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Category: stories

It’s a dangerous business, this real estate agent profession. We see and experience things most people don’t. Like having to dress like Hazmat to inspect a property o…
It’s a dangerous business, this real estate agent profession. We see and experience things most people don’t. Like having to dress like Hazmat to inspect a property or discovering a dead body during a showing. Other times it’s less dramatic, but… http://jeffstern.com/index.php/blog/realtor-problems-canines-and-time-my-shoes-got-stolen/


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