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Category: Customer Service

Why do both excellent and horrifying customer service make headlines? Because service matters.   To all of us.   While most of us haven't been subjected to…
Why do both excellent and horrifying customer service make headlines? Because service matters. To all of us. While most of us haven't been subjected to the extreme and abusive treatment that poor doctor received from United Airlines wh… http://jeffstern.com/index.php/blog/you-deserve-more-how-stop-putting-crummy-service/


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Category: Customer Service

Remember when United Airlines broke Dave Carroll’s guitar and refused to pay for it? After Carroll paid a $1200 repair bill, he chased United Airlines for months…
Remember when United Airlines broke Dave Carroll’s guitar and refused to pay for it? After Carroll paid a $1200 repair bill, he chased United Airlines for months for an apology, reimbursement, or any attention at all. They refused to pay for the damage… http://jeffstern.com/index.php/blog/united-airlines-they-dont-just-break-guitars-anymore/


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Category: Interests

Pets aren’t people. Or children. But what happens when someone you know grieves the loss of a pet like they just lost their child? How do you come along side and…
Pets aren’t people. Or children. But what happens when someone you know grieves the loss of a pet like they just lost their child? How do you come along side and comfort them when, to you, it’s ‘just a pet’? http://jeffstern.com/index.php/blog/five-ways-comfort-people-who-grieve-loss-their-pets/


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Category: Buying a Home

  “Jeff, we want you to help us buy a house” the stranger said over the phone. He planned to move to Winnipeg and had been referred to me by a friend, a past client of…
“Jeff, we want you to help us buy a house” the stranger said over the phone. He planned to move to Winnipeg and had been referred to me by a friend, a past client of mine. “Of course,” I said, and explained how long-distance home-buying could work. … http://jeffstern.com/index.php/blog/how-my-photos-lost-me-commission-and-why-id-do-it-again-hear/


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