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Category: Customer Service

“We need you to sell our house … and then help us buy two more.”  I’d helped him and his wife buy their house decades before. Now, he explained, they were splitting and nee…
“We need you to sell our house … and then help us buy two more.” I’d helped him and his wife buy their house decades before. Now, he explained, they were splitting and needed to sell. ...On my way to meet them to list their house, I couldn’t stop … http://jeffstern.com/index.php/blog/why-i-turned-away-client-lost-two-commissions-and-would-do-i/


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Category: Personal Growth

  My wife recently hurt her arm badly enough to warrant a hospital visit. I took her in to the PanAm Clinic where doctors eventually brought her in for assessment and t…
My wife recently hurt her arm badly enough to warrant a hospital visit. I took her in to the PanAm Clinic where doctors eventually brought her in for assessment and treatment. While she was in, I remained in the waiting room. There, surrounded by… http://jeffstern.com/index.php/blog/two-waiting-room-epiphanies/


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Category: On Raising Industry Standards

I come from a long line of successful business people. From retail to restaurant to trucking to wholesale, our family’s business experience spans many industries. Over t…
I come from a long line of successful business people. From retail to restaurant to trucking to wholesale, our family’s business experience spans many industries. Over the generations and years, these successful business owners passed on their somet… http://jeffstern.com/index.php/blog/5-business-secrets-my-family-passed-down-me/


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Category: On Raising Industry Standards

Ever notice how some people know everything? At least they think they do. (You’re thinking of someone right now, aren’t you?) Retail workers are especially known for t…
Ever notice how some people know everything? At least they think they do. (You’re thinking of someone right now, aren’t you?) Retail workers are especially known for this. “Do you carry paper lunch bags?” you ask the grocery clerk. The y… http://jeffstern.com/index.php/blog/how-impress-your-clients-when-you-dont-know-what-heck-youre/


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