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Category: The Real Estate Business

  Tim Hortons may be on its way out, but not for the reason you think. You might already know Tim Hortons, a Canadian icon, was sold to the US. And sure, that’s distu…
Tim Hortons may be on its way out, but not for the reason you think. You might already know Tim Hortons, a Canadian icon, was sold to the US. And sure, that’s disturbing. It’s comparable in my mind to selling the parliament building to China. But th… http://jeffstern.com/index.php/blog/why-tim-hortons-might-disappear-blockbuster-lesson-customer/


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Category: Customer Service

I learned the secret to irresistible customer service way back in my wholesale days. Before I get to that though, I’ve got to share an experience I had at Costco to demonst…
I learned the secret to irresistible customer service way back in my wholesale days. Before I get to that though, I’ve got to share an experience I had at Costco to demonstrate the exact opposite of the career-changing truth I learned... http://jeffstern.com/index.php/blog/how-develop-fiercely-loyal-clients-hint-its-cheaper-and-easi/


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Category: Customer Service

      What I’m about to tell you is embarrassing.   But I’ll say it anyway, because I learned something from it and maybe you will too.   Years and ye…
What I’m about to tell you is embarrassing. But I’ll say it anyway, because I learned something from it and maybe you will too. http://jeffstern.com/index.php/blog/what-egg-mcmuffin-incident-taught-me-about-business/


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Category: Private Sales

Click, click. I combed through the online listings on behalf of a buyer client. I came across a familiar FSBO (for sale by owner) listing that had finally, finally, finally so…
Click, click. I combed through the online listings on behalf of a buyer client. I came across a familiar FSBO (for sale by owner) listing that had finally, finally, finally sold. The year before it had been listed with a real estate agent. The price had b… http://jeffstern.com/index.php/blog/shocking-hidden-costs-diy-home-selling/


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