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Category: Customer Service

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Why do both excellent and horrifying customer service make headlines? Because service matters. To all of us. While most of us haven't been subjected to the extreme and abusive treatment that poor doctor received from United Airlin…

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Category: Customer Service

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Remember when United Airlines broke Dave Carroll’s guitar and refused to pay for it? After Carroll paid a $1200 repair bill, he chased United Airlines for months for an apology, reimbursement, or any attention at all. They refused to pay for the d…

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Category: Interests

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Pets aren’t people. Or children. But what happens when someone you know grieves the loss of a pet like they just lost their child? How do you come along side and comfort them when, to you, it’s ‘just a pet’?

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Category: Buying a Home

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“Jeff, we want you to help us buy a house” the stranger said over the phone. He planned to move to Winnipeg and had been referred to me by a friend, a past client of mine. “Of course,” I said, and explained how long-distance home-buying could w…

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Category: Interests

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We hoped we wouldn’t see him. When my wife and I arrived at the cat shelter for our weekly volunteer time though, there he was. For almost seven years, we’d seen that same, pitiful cat in his same pitiful corner. Laddie had been in this crowded ro…

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Category: Interests

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My wife and I are parents to several fur babies. We adore our little ones, and want to make sure they’re loved and provided for if they outlive us. When we finally got around to rewriting our wills, we realized it was critical to include our ca…

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Category: Buying a Home

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We never get to have all the features we want in a home. Still, choosing house features can be difficult. Especially if you’re buying as a couple. One wants an attached garage in the city, the other wants a veranda and two acres outside of town…

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Category: Buying a Home

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The process of becoming pre-approved for a mortgage is a murky one. For one thing, most people don’t know that pre-qualification is an absolute waste of time, and not at all the same as pre-approval. (Here’s why) During the pre-approval process…

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Category: Technology

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Already, nearly half of U.S. millennials (ages 18-34) use smart home products at home. Nearly 60% of Gen Xers (age 35-49) are interested in purchasing homes with smart tech. The image of a hacker bent over his computer trying to get into your ther…

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Category: Social Media

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If you’re on social media, you may have an evil twin. I’m not talking about creepy people who steal your photos, make a false account in your name, and friend your friends for some nefarious purpose. No, I’m talking about someone who acts diffe…

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