Email: jeff@jeffstern.com

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Category: Customer Service

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I’ve spotted a ‘hole in the market’ – something every business used to offer, but that has virtually disappeared from the customer service landscape. The thing is, consumers want it, but no one is offering it as part of their service. It sounds li…

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Category: Personal Growth

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If you’ve read this blog or my Facebook feed for longer than five minutes, you know my wife Cheryl and I are zealously passionate about cats, particularly rescuing cats, and have a number of feline family members as a result. What you might not know …

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Category: Customer Service

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Black Friday was drawing near, and impulse was about to lead me into a mistake. The sale was so big and the offer so tempting, I was defenseless against its powers. My office vacuum had gone kaput that week, and I’d been on the hunt for replace…

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Category: Real Estate Issues

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There seems to be this impression that home buying and selling is about to turn into a purely online experience. It’s not there yet, but tech–heads and people excited about “industry disruption” look into their crystal balls and predict such a world.…

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Category: Customer Service

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As leaders, managers, and business owners, it’s challenging to get our staff to go the extra mile to deliver excellent, let alone quality or sometimes, adequate customer service. We hear whispers about staff saying things to our clientele like, “sorr…

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Category: Real Estate Issues

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Sometimes the house-shopping process leaves you buying more than you bargained for. Litigation. Lawsuits. Paying $60,000 in extra costs. Or even limitations on how you can use the property because of the surprise caveat you knew nothing about. It…

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Category: Interests

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As the Baby Boomer generation ages in Canada, we’re seeing inheritances being passed down on a greater scale as the years pass. Boomers started to hit that magic age starting in 2015, so we’re about three years in. With the new influx of cash, inher…

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Category: Buying a Home

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When I work with people to find a condominium, and when we sit down to look at the truckload of paperwork involved, we soon discover two things; First, condo life has rules. Second, people hate being told how to live. It’s surprising how many life…

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Category: Real Estate Issues

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Condominium rules have changed a lot in the last two years. And it’s a good thing. But… it means there is a lot more red tape, and more legalities involved. You know, the kind that can be used against you in a lawsuit? So it’s pretty critical …

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Category: Real Estate Issues

Buying or selling a condominium is one of the most complex real estate transactions one will ever make. Especially with the newer Condominium Act and its newer rules, navigating the whole system is tricky, involved, and has a LOT of legal ramificatio…

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