Email: jeff@jeffstern.com

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Category: Customer Service

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As leaders, managers, and business owners, it’s challenging to get our staff to go the extra mile to deliver excellent, let alone quality or sometimes, adequate customer service. We hear whispers about staff saying things to our clientele like, “sorr…

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Category: Real Estate Issues

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Sometimes the house-shopping process leaves you buying more than you bargained for. Litigation. Lawsuits. Paying $60,000 in extra costs. Or even limitations on how you can use the property because of the surprise caveat you knew nothing about. It…

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Category: Interests

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As the Baby Boomer generation ages in Canada, we’re seeing inheritances being passed down on a greater scale as the years pass. Boomers started to hit that magic age starting in 2015, so we’re about three years in. With the new influx of cash, inher…

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Category: Buying a Home

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When I work with people to find a condominium, and when we sit down to look at the truckload of paperwork involved, we soon discover two things; First, condo life has rules. Second, people hate being told how to live. It’s surprising how many life…

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Category: Real Estate Issues

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Condominium rules have changed a lot in the last two years. And it’s a good thing. But… it means there is a lot more red tape, and more legalities involved. You know, the kind that can be used against you in a lawsuit? So it’s pretty critical …

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Category: Real Estate Issues

Buying or selling a condominium is one of the most complex real estate transactions one will ever make. Especially with the newer Condominium Act and its newer rules, navigating the whole system is tricky, involved, and has a LOT of legal ramificatio…

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Category: Senior Issues

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This is one of those stories that’s sad to tell and infuriating to witness, but necessary to share. It’s one of those things we don’t realize is a concern until it’s happening to us or someone we love. It’s one of those stories where someone …

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Category: Customer Service

If you haven’t already read the articles about Maryam Nickoslast, I’ll sum it up. She returned a printer 7 years after buying it from Costco. 7 years. While Costco has a liberal and generous return policy the likes of which is virtually unpar…

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Every fall and spring, just before the high season of real estate kicks off, the news fills with a smattering of reports on the horrors of real estate or the naughtiness of agents themselves. Headlines like “Real Estate Agents Warned about Posting In…

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Tags : Media, News

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The Canadian economic landscape has changed a lot in the last two years, and its effect on local housing markets is still being sifted through. With lending rules tightening in 2017 and 2018, it’s made the process of buying houses more difficult, whi…

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